Hotel Housekeeping
NVQ Level 4
Course Duration: 6 Months
Job outlook, objectives of the course and career paths available following completion of the course
High competition in the hotel industry demands more focus on housekeeping as it has been identified as the backbone of hotel operations. Housekeeping can be a way to set a hotel apart from its competitors, as it establishes a hotel’s reputation for cleanliness and quality.
It is important to have a strong housekeeping department in the hotel industry for the guests’ health and safety.
Students are required to engage in the below mentioned activities through practical sessions to deliver effective performance as per industry specified standards.
Ousting, Sweeping, Mopping, Suction Cleaning, Scrubbing, Polishing/Buffing, Shampooing of Carpets & Upholstery, Metal polishing of Brass, Silver & Chrome, Glass/Window Cleaning, Wall Cleaning, Elevator Cleaning, Stairway Cleaning, Office Cleaning and Cleaning Washrooms, Dusting, Glass Cleaning, Guest Room Cleaning and Bathroom Cleaning
Underpinning knowledge:
Students are required to have a basic understanding of the hospitality and tourism sector.
Modules To Be Covered
1. Organizational structure of a Hotel and sub divisions of housekeeping department
This module covers the competencies required for the learner to perform more effectively identifying the work scope and responsibilities, maintaining coordination with superiors and subordinates.
2. Maintain personnel grooming, personal and environment hygiene and work place safety
This module provides the knowledge required for the learner to perform more effectively in his/her scope of work identifying responsibilities and maintaining better coordination with superiors and subordinates.
3. Guest rooms, room components and room status and reports
This module covers the competencies required to maintain guest rooms in a good condition recognizing different room types in relation with guest types and the importance of key management.
4. Principles and procedures of cleaning
After completion of this module the trainee will be able to identify cleaning requirements, functions involved in effective cleaning and perform according to the best practices applied in the industry.
5. Cleaning agents non cleaning agents and MSDS
This module covers the competencies required to handle daily and application of cleaning agents And the importance of MSDS
6. Protective finishes
This module covers the competencies required to gain knowledge of types and usages of protective finishes.
7. Guest room cleaning, housekeeping trolley arrangement and organizing of service stations
This module covers the competencies required to perform cleaning and servicing in a guest room and to manage the room attendant trolley.
8. Arrangement of public areas
After completion of this module the trainee will be able to clean and arrange public areas.
9. Handling linen and uniforms and maintaining linen inventory
After completion of this module the trainee will be able to receive and issue linen/uniforms, handle guest/executive linen and maintain linen inventory.
10. Maintain linen and uniform room
At the end of the module the learner should be able to maintain the linen and uniform room
11. Control Desk and Coordination (Housekeeper Desk Operation)
At the end of the module the learner should be able to understand the importance of the controlling desk for the smooth functioning of the hotel.
12. Coordinate with relevant departments
At the end of the module the learner will be able to coordinate with relevant departments of the hotel.
13. End the shift and handover to the next supervisor and other activities
This module provides the competencies required for a student to end the shift and handover a shift to the next supervisor, dispose waste appropriately etc
14. International Communication
Students should have either working knowledge of French or German, as to engage in general conversation with customer or have knowledge of terms and structures for basic exchanges with customers in at least 4 of the following languages - French, German, Russian, Chinese, Hindi and Urdu.
15. Career Skill - 2
This module is compulsory in all NVQ Level 4 courses. It builds on the soft skills developed on NVQ Level 3 courses, and will enable students to enjoy productive employment that requires fulfilling responsibilities.
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